“The founder and leader of PCSL has a long-term commitment to the individuals served and their development and is responsive to the needs of staff members and the individuals served, She is enthusiastic, focused, and energetic about the mission and person-centred philosophy of the organization.”

“A strong person-centred philosophy is reflected throughout the decision making used by the leadership and the delivery and design of programs and services.”

“There is strong evidence of teamwork, mutual respect, cooperation, and open communication demonstrated throughout the organization. The team approach is evident, and all members of the organization work together in a harmonious manner that is both contagious and effective in providing services.”

“The organization is recognized and commended for its comprehensive and complete performance measurement and management system that is used and connected to annual plans and quarterly and other reports, which are maintained, analyzed, and tracked by the Quality Assurance Committee.”

“Words used by others to describe the organization and its leadership were "integrity" and a willingness to "go above and beyond" to meet the needs of individuals served. This is a testament to the dedication of the Executive Director's ability to create an organization that is driven by its vision, mission, and values. The leaders have a long-term commitment to all individuals and their development.”

PCSL has developed a strong working relationship with the funder, who praised the leadership for being kind, professional, respectful, approachable, open to feedback and ideas, and collaborative to meet the needs of the individuals. It was noted that PCSL demonstrates a willingness to work with more challenging individuals, and one person said, "It is a pleasure to work with the organization."

“PCSL offers highly individualized care to each individual receiving services, with a significant focus on strengths and interests. Strengths and interests are the cornerstone of the work done with individuals in the program. The organization is commended for the work it does to engage the individuals served.”

“PCSL provides homes that are warm, are welcoming, and feel like home-like environments. The efforts of management and frontline staff members to ensure that the environment feels like home and is comfortable for individuals served are evident.”

The program managers and executive leadership are thoughtful and dedicated and ensure that their staff teams and the individuals served are supported. Frontline staff described the organization as a fantastic and supportive place to work and as providing opportunities for ongoing professional growth”